Last updated: 10/24/2026
When you use Consignify, you share personal data with us, such as consignor details and, if you link consignors to customers, Shopify customer names and emails. For that data, you are the controller and we are your processor. We process it only on your instructions, which are your use of the app and these Terms, and we keep it confidential. We use the sub-processors listed in our privacy policy and will update that list before we add one. We protect the data with appropriate technical and organisational measures. We will tell you without undue delay after we become aware of a personal data breach affecting it, and help you respond to requests from the people it concerns. When you uninstall Consignify, we delete it as described in our privacy policy.
In this section, "we" and "us" mean Consignify Ltd, trading as Consignify; "you" means the merchant; and "provider" means a payment or store-credit service you connect to Consignify. Providers currently supported: PayPal (Payouts) and Shopify store credit. We may add others and will list them in the app.
What you authorize. When you connect a provider, you confirm that you are allowed to connect that account, and you authorize us to use its credentials or permissions to send the payment and store-credit instructions you request and to check their status. Connecting an account does not by itself tell us to pay anyone; each payment is started by someone at your business.
Our role, and your money. We provide software that sends your instructions to the provider. We do not receive, hold or transmit funds, and we do not act as your bank, payment processor, money transmitter or escrow agent.
Your responsibilities. You decide whether, when, how much and whom to pay. Review each payout before you send it: the amounts Consignify calculates are tools to help you, and you are responsible for checking them, along with recipient details and currency, keeping enough funds in your account, and meeting your agreements with consignors. If you pay a consignor in store credit rather than money, you need whatever agreement from the consignor that requires. You are responsible for all tax, withholding, record-keeping and reporting obligations connected to these payments, including deciding whether you or the provider must issue any tax form; we do not issue tax forms or give tax advice.
Providers, fees and screening. Your use of each provider must follow that provider's terms, including eligibility and onboarding rules. Providers charge their own fees, which you pay; we show any fee the provider reports after a payment, but we cannot quote fees in advance. Providers verify accounts, screen for fraud and sanctions, and may delay, hold, reject, reverse or limit payments under their own rules. We do not screen you or your consignors. You must not instruct a payment you are not allowed to make.
Credentials and security. We store the provider credentials you supply (for PayPal, the client ID and secret of your REST app) in encrypted form and use them only for this feature. Keep your provider and Consignify accounts secure, limit access to people you trust to send payments, and tell us promptly about any suspected unauthorized use. We treat instructions sent from your Consignify account as yours, unless they result from a security failure on our side. Uninstalling Consignify does not revoke a provider's credentials; when you stop using an integration or leave Consignify, revoke the credentials or permissions with the provider. Revoking them stops future instructions and status checks but does not cancel instructions already submitted. Stored credentials are deleted when your shop's data is deleted under our privacy policy.
Consignor-entered details. Consignors can enter or change their own PayPal email in the consignor portal. You can see and change those details, and you are responsible for checking them before you send a payment. We do not verify that an email or account belongs to the intended person. A wrong email can send money to someone else, and it may not be recoverable.
Personal data. Consignor payment details (such as PayPal emails and customer links) are personal data that you choose to collect. We process them to carry out your instructions and share them only with the provider you chose, under our privacy policy. You are responsible for telling consignors how their details are used and for any permission you need from them.
Status, records and uncertain outcomes. We show the status the provider reports, which can be delayed or incomplete, and the provider's own records are the authoritative record of a payment. We do not verify your payments, recipient details or compliance. Payments can fail, be delayed or end in an unknown state because of wrong details, revoked credentials, provider problems or software bugs. A timeout or missing confirmation does not mean a payment failed: check the provider's records before you send again, because sending again can pay twice. We never re-send a payment on our own; when the outcome is unclear, you decide what to do next and keep your own records straight. A payment the recipient does not claim may be returned after the provider's holding period (currently 30 days for PayPal); a return does not by itself settle what you owe the consignor. Any cancel option we offer simply sends your instruction to the provider, which decides whether it takes effect. We do not handle disputes, refunds or reversals; take those up with the provider and the consignor. Please report suspected Consignify errors promptly.
Limits on our liability. We do not promise that integrations will be uninterrupted or error-free, or that any payment will be delivered. To the extent the law allows, integrations are provided "as is", without implied warranties or conditions, and we are not liable for any indirect or consequential loss, or for loss of profit, revenue, goodwill or data. To the extent the law allows, we are not liable for losses caused by instructions or recipient details supplied by you or your consignors, by your failure to secure your accounts, or by a provider's acts or failures. For losses caused by our software, including bugs, our total liability is limited to the subscription fees you paid us in the 6 months before the event giving rise to the claim. Nothing in this section excludes liability for fraud, deliberate misconduct, or anything the law does not allow us to exclude or limit.
Your indemnity. To the extent the law allows, you will cover our losses and reasonable legal costs from third-party claims (including claims by consignors, providers or authorities) that arise from your breach of this section, payment instructions you were not allowed to give, or your failure to meet your obligations to consignors. This does not apply to the extent a claim results from our negligence, our breach of these Terms, or our fraud or deliberate misconduct. We will tell you promptly about any such claim and give you a reasonable chance to respond before we agree to a settlement you would fund.
Suspension, downgrade and leaving. We may suspend or disable an integration where reasonably necessary because of suspected unauthorized use, security concerns, a breach of these Terms, provider restrictions, legal requirements or technical problems; where practical, we will tell you why and what is needed to restore it. If your plan no longer includes this feature, you can no longer start new payments, but you can still view payment history and resolve payments under review. Suspension, downgrade or uninstalling does not cancel instructions already submitted or change what you owe consignors.
Consignors. Consignors are not parties to these Terms. Nothing here gives a consignor rights against us, and we are not a party to your agreements with consignors.
Changes. We may change this section. We will tell you about material changes in the app or by email before they take effect, and if you keep using an integration after that, you accept the change. When we add a provider, or change this section, we may ask you to accept it again before you connect or send.
Governing law. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute about them.